September brings a packed schedule for council and staff, as the CAO navigates the challenges of keeping everything in order.
In the city of Burlington, the role of the Chief Administrative Officer (CAO) is currently held by Curt Benson. Benson, a planner by training, is known for his straightforward approach and highly regarded planning skills. He has been in the position since 2025, and according to the latest information, he will remain in the position until the 2026 municipal election. However, the exact length of his tenure or whether he will continue beyond the election is yet to be decided by the new Council.
Benson's role involves overseeing various city operations, setting the culture, tone, values, and commitment to serving the public. His straight-forward approach has been evident in his preparation for meetings and direct answers to questions.
The city of Burlington has a policy that defines some jobs as "in the office every day," unless they require the employee to be out of the office. This policy has been implemented to maintain a balance between remote and in-office work. However, the work-from-home trend, which was once a defining feature of many people's lives, is no longer seen as the "new normal" by Iain Dobson, co-founder of the Strategic Regional Research Alliance (SRRA).
Traffic congestion in Toronto and parts of Burlington is almost impossible, making working from home an attractive option for some jobs. This flexibility has allowed employees to work from their homes, alleviating some of the traffic issues in the city. However, it's important to note that very few people will work completely remotely, as some jobs in the city are split between in and out of City Hall.
The city's infrastructure, including City Hall, has its own challenges. City Hall is described as a large, open, vacant space, often sterile, with people behind glass walls and sometimes a security guard present. Despite these challenges, there are departments within the city that serve well, while others need improvement, as highlighted by Benson's observations.
In the past, City Hall staff have participated in United Way fundraising events, demonstrating their commitment to the community beyond their official duties. The question of who the City Manager is has been a topic of confusion for some, with an individual who understands municipal government encountering a situation where a City Hall Clerk could not identify the CAO, who is referred to as the City Manager.
Before Benson, Tim Dobbie served as the City Manager for more than a decade. There is a hope that Benson can evolve into a City Manager in the future, but this decision will ultimately be made by the new Council after the 2026 election. Employers with production schedules have not changed who comes to work and who doesn't, indicating a mix of remote and in-office work in various sectors of the city.
In conclusion, Curt Benson, the current CAO of Burlington, is a key figure in the city's administration. His tenure has been marked by a focus on efficiency, transparency, and a commitment to serving the public. As the city navigates the challenges of modern governance, Benson's leadership and planning skills will continue to be crucial.
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